Monica and Andrew are planning a surprise party for Tess to show their appreciation. A new angel, Ronald, from Records and Permanent Files, shows up at the party hoping to meet Tess. The only problem is that Tess is running late and the hotel's banquet manager, Mr. Nalls, is pressuring them to move things along for the Chamber of Commerce banquet at five. Meanwhile, Tess, who is under the impression that Monica's in trouble, is having car problems, pulls into a diner/car repair station where a none-too-helpful cashier, Kelly, tells her she'll have to wait until Penny returns from a tow call. Meanwhile, back at the banquet room, Ronald tells Monica and Andrew about how he daydreams about helping people face to face. But he doesn't feel he has what it takes to be a caseworker. Tess, meanwhile, tries to get Kelly to help her, but Kelly insists she doesn't do favors, that anytime you do things for other people, you just get into trouble. As the 5 o'clock hour arrives with no sign of
